Shipping & Returns
We offer a flat rate of $15 Australia wide using Australia Post Express Post service. Delivery time is 1-3 working days after your order has been processed (if the order is placed at weekends, the goods will be dispatched on Monday since our delivery partner does not deliver at weekends). We provide full tracking with the tracking number issued in your shipping confirmation email so you may track your parcel here. In the case of your selected locations being unattended your parcel will be transferred to your closest Australia Post Office.
For any recipient outside of Australia, shipping to New Zealand is AUD 25.00 and rest of the World is AUD 50.00. You will receive your purchase 3-14 working days after your order has been processed with full track your parcel here.
Jin & Yin will not be responsible for any duties and taxes applied by customs at the destination country and any duties and taxes incurred are the responsibility of the delivery recipient. Please contact your local customs office for more information on duties and taxes before you place your order.
It is our mission to make our client’s shopping experience easier, we are happy to exchange or refund your goods within 14 days of delivery.
We trust that you will return the items in original condition or exchange or refund may proceed. If the exchanged item is the exact value of the original purchase, an exchange can be made directly; if a different valued item is wished for exchange, an original payment will be refunded with a new order of purchase through jinyins.com.
For international orders, items can be returned or exchanged within 30 days of delivery; only the garment price value will be refunded shall the return need to be made and we are not liable for duties and taxes incurred by the recipient due to national custom law.
Our goal is to provide you with boutique client service, if you are not happy with our products and/or services, please email us here. We will reach you as quickly as possible.